Shipping Policy for GettaBetta ™ Live Betta Fish:
1. **Processing Time:**
- Allow up to 2
weeks for order processing.
2. **Delivery Time:**
- Expect
delivery within 2 weeks after processing.
3. **Live Fish Guarantee:**
- Customers must
notify us within 90 minutes of receiving the fish.
- Notification
should include pictures of the unopened bag.
4. **Refund Process:**
- Refunds will
be processed after verification of the notification and pictures.
- Refunds cover
the cost of the live fish replacement.
5. **Conditions for Refund:**
- Fish must not
be removed from the original packaging.
- Notification
and pictures must be clear and submitted within the specified timeframe.
6. **Exclusions:**
- Refunds will
not be issued if conditions are not met.
- Customers are
responsible for any errors in delivery information provided.
7. **Contact Information:**
- Customers can
reach out to [Your Customer Support Email/Number] for refund inquiries.
8. **Disclaimer:**
- We strive to
ensure the health and well-being of our betta fish during transit, but factors
beyond our control may impact the fish. We appreciate your understanding.
This policy aims to provide clarity and a fair process
for customers while maintaining the well-being of the live betta fish during
the shipping process.